I am sure you have heard the well known phrase "attitude is everything". Well, as a leader, and as one that pursues the interests of others to help build them up for a goal, let's expand on this concept of how your attitude really does become everything.
Attitude is really about one thing, choice. And choices, well we make them all day, every day. Some choices may seem simple and unimportant, like what to wear, or which sandwich to pack for lunch. Others have much greater impact on our lives, the lives of others and ultimately the outcomes of the group, team, organization or family you are leading.
A common business element that occurs in manufacturing is late deliveries. They happen all the time, for various reasons. Common reasons are lack of planning, over booking of the schedule, errors requiring rework, employees not showing up, machine breakdown and much more. As a leader, do you share the truth with the client or instruct those communicating to the client to tell the truth? Or, do you choose to make up a story so the company doesn't look bad?
How about when someone is upset, you cannot control their emotion, yet you can choose to control yours. If your attitude is a response to fight, you will get that. If you choose to remain calm, the chances are you will eventually calm them down too. It is really hard to fight someone that doesn't fight back. Think about it, who are they yelling at?
The choice is yours, and the reality is, whichever way you choose, you will be correct, and get what you chose.
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